Your financial wellness is important to us. Protecting you from potential loss due to fraud, scams and other risks requires awareness and resources such as this Fighting Fraud page. This holiday season, help protect yourself and your loved ones by staying alert to common shopping scams and following safe online shopping practices. Explore tips to help keep your information secure.
Protect Yourself from Financial Fraud
Tips to Protect Yourself
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Shop with trusted retailers – Purchase from reputable websites and be cautious of deals that seem too good to be true.
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Verify sellers before making a purchase – Review seller ratings, customer feedback, and contact information when shopping through online marketplaces.
- Keep your TCU login and password to yourself. TCU will never ask for it.
- Don’t open email attachments or click links from unfamiliar sources.
- Never click on links or call numbers sent via text message from unknown parties.
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Be cautious of social media offers – Fraudsters often use fake ads and limited-time promotions to create urgency and collect personal or payment information.
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Think before you click – Verify the sender, hover over links, and never share one-time passcodes.
- If something seems too good to be true, it is. Be especially wary of offers if the solicitor requires fast action or evokes a sense of fear.
- Never share your Federal Student Aid (FSA) ID or Social Security Number through email, over the phone or on unfamiliar websites.
- Secure your accounts – Turn on account alerts and monitor your finances for suspicious activity.
- Use TCU debit card controls for peace of mind – With Travis Credit Union’s card controls, you can manage your debit card anytime – lock or unlock it, activate a new card or report it lost or stolen while you’re traveling.
- Check the credibility of any loan offer by researching the lender, reading reviews, and verifying their legitimacy with official sources before providing personal or financial information.
How TCU Protects You
What is Travis Credit Union doing to protect me and my information?
Travis Credit Union’s proactive attention to security concerns has kept the credit union on the cutting edge of privacy best practices. We aim to set a security benchmark for the credit union industry. We frequently audit ourselves and our systems to ensure both provide the same trustworthy service our members have come to expect.
Keeping you informed about identity theft, phishing, ATM skimmers and other types of frauds and scams is another way we help protect your financial future. This Fighting Fraud page is updated regularly to keep you informed about potential threats. Also, TCU employees are held to a strict Privacy Policy.
As a reminder, Travis Credit Union will never call you and ask you for one-time passcodes, your log in credentials, debit or credit card information, or any security details related to your accounts. If that happens, hang up and call us at 800‑877‑8328.
Protect Your Business
Strengthen Fraud Controls Before It’s Too Late
- Test your fraud response plan – Regularly review and run through your incident response procedures, so your team knows exactly what to do.
- Verify payment changes – Always confirm requests for wire transfers or payment updates using a trusted, secondary contact method.
- Train your team to pause and escalate – Encourage employees to question urgent or unusual requests and to report concerns right away.
- Monitor accounts closely – Set up alerts and review transactions daily to catch suspicious activity early.
Other Risks
Guard Your Social Security Number
Your Social Security Number (SSN) should be closely guarded. It does not change over your lifespan, which makes it a coveted piece of information for identity thieves. Keep in mind, you may have to share your SSN if you are opening a new account, applying for a loan or a credit card. Only share that information when you are certain it will not be overheard or used without your consent.
A Reminder for Zelle® Users
If you use Zelle® person-to-person payments, Travis Credit Union will never contact you and ask you to send money via a Zelle transaction. If you receive a phone call or text from someone claiming to be from Travis Credit Union who is requesting you to make a Zelle transaction, consider it fraudulent and part of a nationwide scam. Instead, end the call.
Zelle transfers occur immediately, and you should treat such transactions like cash. If you have any questions about Zelle or your TCU accounts, please call us during normal business hours at 800‑877‑8328.
Protecting Minors
Children are regular targets of identity theft. Parents should take care to protect their children’s financial future. Click the links below to look for warning signs and how to check your child’s credit.