Your financial wellness is important to us. Protecting you from potential loss due to fraud, scams and other risks requires awareness and resources such as this Fighting Fraud page. Learn about the different types of threats and risks out there today and tips on how to deal with them.
Protect Yourself from Financial Fraud
Tips to Protect Yourself
- Upgrade Your Security – Passkeys and Multi‑Factor Authentication (MFA) are becoming the new standard for staying safe online. They add strong protection against account takeovers.
- Keep your TCU login and password to yourself. TCU will never ask for it.
- Don’t open email attachments or click links from unfamiliar sources.
- Never click on links or call numbers sent via text message from unknown parties.
- Set up account alerts to notify you of any unusual activity such as unauthorized transactions. Learn More.
- Ditch Weak Passwords – Passwords are out. Switching to passphrases or using a password manager helps keep you ahead of fraud.
- Switch to Passphrases or Passkeys – Use long, memorable passphrases or move to passkeys for simpler, stronger security than traditional passwords.
- If something seems too good to be true, it is. Be especially wary of offers if the solicitor requires fast action or evokes a sense of fear.
- Never share your Federal Student Aid (FSA) ID or Social Security Number through email, over the phone or on unfamiliar websites.
- Enable MFA Everywhere – Turn on Multi‑Factor Authentication (or passkeys where available) for all apps and accounts. Avoid reusing the same credentials across sites.
- Always use official government websites, such as fafsa.gov or studentaid.gov, to complete financial aid applications or access your student loan information to ensure your personal data remains secure.
- Check the credibility of any loan offer by researching the lender, reading reviews, and verifying their legitimacy with official sources before providing personal or financial information.
How TCU Protects You
What is Travis Credit Union doing to protect me and my information?
Travis Credit Union’s proactive attention to security concerns has kept the credit union on the cutting edge of privacy best practices. We aim to set a security benchmark for the credit union industry. We frequently audit ourselves and our systems to ensure both provide the same trustworthy service our members have come to expect.
Keeping you informed about identity theft, phishing, ATM skimmers and other types of frauds and scams is another way we help protect your financial future. This Fighting Fraud page is updated regularly to keep you informed about potential threats. Also, TCU employees are held to a strict Privacy Policy.
As a reminder, Travis Credit Union will never call you and ask you for one-time passcodes, your log in credentials, debit or credit card information, or any security details related to your accounts. If that happens, hang up and call us at 800‑877‑8328.
Protect Your Business
Strengthen Fraud Controls Before It’s Too Late
- Secure Admin Accounts First – Admin accounts are gold to fraudsters. Protect them with Multi‑Factor Authentication (MFA) or passkeys to block unauthorized access.
- Treat Phishing Simulations as Signals – Phishing simulations aren’t a drill - they help your teams recognize real threats before they hit.
- Verify All Payment Changes – Use out‑of‑band verification (such as a confirmed phone call) for any bank account, payroll or vendor‑payment update to prevent business or email‑compromise losses.
- Conduct a quarterly review of vendor records and payment workflows to catch inconsistencies early.
Other Risks
Guard Your Social Security Number
Your Social Security Number (SSN) should be closely guarded. It does not change over your lifespan, which makes it a coveted piece of information for identity thieves. Keep in mind, you may have to share your SSN if you are opening a new account, applying for a loan or a credit card. Only share that information when you are certain it will not be overheard or used without your consent.
A Reminder for Zelle® Users
If you use Zelle® person-to-person payments, Travis Credit Union will never contact you and ask you to send money via a Zelle transaction. If you receive a phone call or text from someone claiming to be from Travis Credit Union who is requesting you to make a Zelle transaction, consider it fraudulent and part of a nationwide scam. Instead, end the call.
Zelle transfers occur immediately, and you should treat such transactions like cash. If you have any questions about Zelle or your TCU accounts, please call us during normal business hours at 800‑877‑8328.
Protecting Minors
Children are regular targets of identity theft. Parents should take care to protect their children’s financial future. Click the links below to look for warning signs and how to check your child’s credit.