FAQ open a new account, mobile view

FAQs – Frequently Asked Questions

Opening a new account online

Account Opening Process

Yes. We have converted to a new online account opening platform, offering a more robust process to enhance your experience.

Savings, Checking Accounts, Money Markets, and Certificates are all available to be opened online. Youth accounts can also be opened online with a qualified guardian/joint owner.

Share Savings ($5.00), Target Savings ($0), Checking Accounts ($50), Certificates ($500), Jumpstart Money Market ($0), and Jumbo Plus Money Market ($1,000).

You can fund your account(s) by logging into your current financial institution via the Plaid interface (external FI link), by Debit Card or from an eligible existing Travis Credit Union account you own.

You may add additional funds by several different means. Please call our Member Service Center at (707) 449-4000 or (800) 877-8328 during normal business hours for available options.

A nine (9) business day hold will be placed on all funds, except internal TCU account transfers.

Debit Cards can be requested for applicants 18 and older who open a checking account.

Account Types and Features

During the application process, you will only be able to open one account at a time. The option to open additional accounts will be available at the end of the online application process. Note: for brand new memberships, a required share savings account will be opened in addition to the selected account.

The option to order checks is not available during the online account opening process. Once the account is opened, checks can be ordered by calling the Member Service Center, visiting one of our branches, or via your digital banking.

Yes. All youth accounts require a guardian/joint applicant.

Yes. At the end of the application process and once the account has been established, you will be presented with an option to add a joint owner.

You may request a joint addition packet from our Member Service Center at (707) 449-4000 or (800) 877-8328 during normal business hours or by visiting one of our branches.

At the end of the application process and once the account has been established, you will be presented with an option to add a beneficiary.

Yes, you can add multiple beneficiaries as long as the allocation percentages total 100%.

Application Process and Support

An email with a link to complete the application will be sent to the provided email address. If you do not receive an email, please check your junk/spam folder.

A confirmation email will be sent to the provided email address. If you do not receive an email, please check your junk/spam folder.

  1. If the application is in review status, a TCU representative will be able to cancel the application. Please call the Member Service Center at (707) 449-4000 or (800) 877-8328 during normal business hours or visit a Branch.
  2. If the application is approved, it cannot be cancelled. The account(s) can be closed once the 9th day hold has been release. Please call the Member Service Center at (707) 449-4000 or (800) 877-8328 during normal business hours or visit a Branch.

You could be receiving an error for multiple reasons. The application will notify you of the error in two ways:

  1. The error field will be highlighted in red. Beneath the error field, detail of the error will be noted.
  2. A black acknowledgment bar will appear at the top of the screen. This bar will provide instructions on how to address the error. To clear the bar, you must click “Dismiss.”

There are a variety of reasons an application may require review. Please call the Member Service Center for further assistance at (707) 449-4000 or (800) 877-8328 during normal business hours.

There are a variety of reasons why application may be declined. Please call the Member Service Center for further assistance at (707) 449-4000 or (800) 877-8328 during normal business hours.

If more information is required to process your application, a representative will contact you via email within 1-2 business days. If you have not received an email within that timeframe, please contact us at (707) 469-1820 during normal business hours.

Digital Banking and Support

Click the link at the end of the application or navigate to traviscu.org and select Register for Digital Banking. You will need to provide your social security number, date of birth, and an account number.

If your application was approved and you are unable to register for digital banking, please call our Member Service Center at (707) 449-4000 or (800) 877-8328 during normal business hours.

Yes, Bill Pay & Zelle is available for applicants 18 and older who open a checking account.

  1. New applicants can navigate to traviscu.org and select Join Today.
  2. Existing members, select “Open an Account” from your digital banking home page.

Yes, the same email address can be used for multiple applicants.

Check your email junk/spam folder. If you still cannot locate the email, you can initiate a new application.

Technical Support

  • Apple Safari - current version
  • Google Chrome - current version
  • Microsoft Edge - current version
  • Apple Safari on iOS - 16.0 or later
  • Google Chrome - 8.0 or later

Our online application was designed mobile first and supports any device (phone or tablet) regardless of the operating system.

Forbes Top 10 Credit Unions in California Award
Desjardins Financial Education Award, 1st place nationwide, adult and youth
US Air Force Distinguished Credit Union of the Year
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