Online Help & FAQs

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Need online assistance?

Get tips about accessing our online services and learn about the steps we take to ensure your private and financial information is safe and secure.

Any operating system that is not on this list will not be able to access Travis Credit Union’s Online Banking.

Operating System: Windows 7 or higher

Browser	Supported Versions	Recommended Version	TLS 1.2+ Compatibility*
Microsoft Edge on Microsoft Windows 10+ for Desktop and Mobile	40.15063 and higher	41.16299.x and higher	Compatible by default
Google Chrome	38 and higher	65.0.3325.x and higher	Compatible by default
Mozilla Firefox	27 and higher	59.0.1 until May 2018, 60.x after May 2018*	Compatible by default
Opera	17 and higher	51 and higher	Compatible by default
Microsoft Internet Explorer (IE) version 11 for Desktop and Mobile	IE 11 for desktop and mobile	–	Compatible by default*
Microsoft Internet Explorer (IE) version 8, 9, and 10 for Desktop	IE 8, 9, and 10	–	Compatible, but not by default*

* Notes:

Versions below the supported OS and browser versions are not TLS 1.2 compatible by default, and some versions below those supported are not TLS 1.2 compatible at all.
Mozilla Firefox end-of-life for version 59.0.x is on May 8, 2018. The recommended version is the Firefox version 60.x product line after May 2018.
If using Microsoft IE version 11, and an error message is displayed, “Stronger security is required”, then turn off the TLS 1.0 setting in Internet Options | Advanced Settings.
If using Microsoft IE version 8, 9, or 10, the browser is only TLS 1.2 compatible when running Windows 7 or higher, but not by default. Windows Vista, XP, and earlier versions are not TLS 1.2 compatible and cannot be configured to support TLS 1.2.

Operating System: Mac OS X 10.9 (Mavericks) or higher

Browser	Supported Versions	Recommended Version	TLS 1.2+ Compatibility*
Apple Safari (laptops and desktop)	9.1.3 or higher on 10.9 (Mavericks) and higher	11.0.3 or higher on OS X 10.11 (El Capitan) and higher*	Compatible by default
Apple Safari (iPhone, iPad, and iPod)	Version 5 or higher for iOS 5 and higher	11.1.1*	Compatible by default
Google Chrome	38 and higher	65.0.3325.x and higher	Compatible by default
Mozilla Firefox	27 and higher	59.0.1 until May 2018, 60.x after May 2018*	Compatible by default
Opera	17 and higher	51 and higher	Compatible by default

* Notes:

Versions below the supported OS and browser versions are not TLS 1.2 compatible by default, and some versions below those supported are not TLS 1.2 compatible at all.
Safari is installed on all Apple computers. You should not need to download it for OS X, MacOS, or iOS, but you should make sure it is always up-to-date by using the Software Update feature in the App Store.
Mozilla Firefox end-of-life for version 59.0.x is on May 8, 2018. The recommended version is the Firefox version 60.x product line after May 2018.

Mobile Banking: Minimum Requirements

Mobile Browser	Supported Versions	Recommended Version	TLS 1.2+ Compatibility*
Android	5.0 (Lollipop) or higher, API Level 21 and higher	8.0 (Oreo) or higher, API Level 26 and higher	Compatible by default
iOS	10.3.3 or higher	11.2.6 or higher	Compatible by default
Microsoft Edge on Microsoft Windows 10+ for Mobile	40.15063 and higher	41.16299.x and higher	Compatible by default
Microsoft Internet Explorer (IE) version 11 for Mobile	IE 11 for mobile	–	Compatible by default*

* Notes:

Versions below the supported versions are not TLS 1.2 compatible by default, and some versions below those supported are not TLS 1.2 compatible at all.
If using Microsoft IE version 11, and an error message is displayed, “Stronger security is required”, then turn off the TLS 1.0 setting in Internet Options | Advanced Settings.

Statements and Images

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Transport Layer Security (TLS) 1.2 Compatibility

Transport Layer Security (TLS) is a cryptographic protocol that provides privacy and data integrity between two applications communicating over a network. It is the most widely used security protocol in use today and is used by web browsers and other applications that require data to be securely exchanged over a network. TLS is designed to prevent eavesdropping and tampering of data. TLS replaced its predecessor, Secure Sockets Layer (SSL), in June of 2015 due to numerous security vulnerabilities in the SSL protocol. The SSL protocol was also deprecated by the National Institute of Standards and Technology (NIST) in 2014 for the same reasons. The Payment Card Industry Security Standards Council (PCI SSC) suggests organizations migrate from TLS 1.0 to TLS 1.1 or higher before June 30, 2018. To comply with this movement towards a safer and more secure method of transmitting your data, First National Bank Weatherford requires all customers to access online systems using web browsers and applications that are TLS 1.2 compatible by default. Due to this constraint, you may be required to upgrade you web browser prior to using our new systems.

Enabling TLS 1.1 and TLS 1.2

The following procedure may be used to enable TLS 1.1 and 1.2 in your browser. Keep in mind, the minimum supported browsers will have TLS 1.2 support by default. These procedures are only relevant to unsupported browser versions.

Microsoft Internet Explorer (IE)

Open Internet Explorer.
Click Alt + T and select Internet Options.
Select the Advanced tab.
In the “Security” section, locate and check Use TLS 1.1 and TLS 1.2
Click OK.

Firefox

Open Firefox.
Type in “about:config” in the URL bar and press Enter.
Scroll down to “security.tls.version.max” and press Enter.
Set the value to 3.
Click OK.

Google Chrome

Open Google Chrome.
Click Alt + F and select Settings.
Scroll down and select Show advanced settings…
In the Network section, click Change proxy settings…
Select the “Advanced” tab.
In the “Security” section, locate and check Use TLS 1.1 and TLS 1.2.
Click OK.

Opera

Open Opera.
Click Ctrl + F12.
Click Security.
Click Security Protocols…
Check Enable TLS 1.1 and TLS 1.2.
Click OK.
Click OK again.

Safari

TLS 1.1 and 1.2 are enabled by default. There are no options to enable/ disable TLS if you are using Safari version 7 or greater.

Having trouble viewing our Web site?

Let's try deleting the cookies on your specific type of Internet browser to see if this will correct the problem.

Delete cookies in Internet Explorer

Click the Safety button, and then click Delete Browsing History.
Select the check box next to Cookies.
Select the Preserve Favorites website data check box if you do not want to delete the cookies associated with websites in your Favorites list.
Click Delete.

Delete cookies in Google Chrome

Make sure you're running the latest version of the Chrome browser, and then select the Chrome top menu.
Select "Clear Browsing Data"
Uncheck any items you want to save, such as Autofill or Passwords
Then, click the "Clear Browsing Data" button"

Delete cookies in Firefox

Make sure you're running the latest version of the Firefox browser, and then select the Firefox menu. From there, select Options and then Options again.
Click the Privacy tab to bring up your user-privacy options.
Under the History section, click the Remove Individual Cookies link.
At the bottom of the Cookies window that appears, click the Remove All Cookies button to delete all cookies associated with your Firefox browser

Delete cookies in Safari

Select the Safari top menu, and click "Preferences ..." menu
Click the "Privacy" icon in the top center
Click the first line "Remove All Website Data" and then click the blue "Remove Now" confirmation button.

Cannot access Bill Pay

Most people have troubles accessing Bill Pay because of "extra" software added to your browser. Well intentioned software that is designed to protect you can also stop processes from trusted companies too. Its doesn't know the difference so they block them all, just in case. They leave it to the consumer to decide what they will allow and what they won't.

Here is a small list of the top causes.

Search-bars like Yahoo Search bar, Google Search Bar, or AOL Search Bar that are loaded in your browser.
Private Labeled Search Bars- these toolbars are branded versions of the previously mentioned and result in the same problem.
Firewalls either hardware or software like Zone Alarm, Black Ice Defender or Norton Internet Security/Personal Security
Pop-Up blockers. Antivirus packages like McAffee and Symantec's Norton Internet Security or Anti-Virus, Windows XP SP2 Security Center
Comcast Security Manager. - Cox Cable and Comcast use the same software but just is branded differently.

These software packages need to be configured to allow the three web site addresses listed below. We do not recommend you remove your adware or security software or turn it off as this will not resolve the problem and will leave your computer open to malicious viruses, including Trojans, key-loggers and e-mail viruses.

DO NOT PERMANENTLY TURN OFF ANY PROTECTION SOFTWARE ON YOUR COMPUTER!

To see if a particular piece of software is the problem, you may temporarily disable a program and test your computer. Once you have determined the source of the problem, you should enable your security software for your protection. If you find that a piece of security software is preventing your from working with Travis Credit Union please contact the vendor of the software for a way to work around this problem.

These website addresses that need to be added to the "allow" lists/areas or "white" lists in these types of products are as follows: (Please note these are "Secure" sites, indicated by the S after HTTP)

https://www.traviscu.org
https://ebp.cey-ebanking.com
https://traviscu.vaultsentry.com
https://command.onlinebank.com
https://cw411.checkfreeweb.com
https://www.umonitor.com

Online Security

Travis Credit Union's number one concern is the security of our members and the information. That is why we have taken steps to insure your information is kept private and secure.

When you are in a secure area, at the bottom of your browser you will find a lock icon.

What is Travis Credit Union doing to protect me and my information?

Travis Credit Union has always kept their members information private from day one. Even before the Internet our normal day to day practice is to protect our members and there information at all cost. Our proactive nature to security concerns have kept us on the forefront of security in the credit union industry. We strive to set the security standard that our credit union industry is held to by constantly auditing ourselves and systems to make sure they provide the same trustworthy service our members have come to rely on.

What is SSL?

The Secure Sockets Layer (SSL) protocol has become the universal standard on the Web for authenticating sites and for encrypting communications between users and Web servers. Because SSL is built into all major browsers and Web servers, simply installing a digital certificate or Server ID enables SSL capabilities.

SSL server authentication allows users to confirm a Web server's identity. SSL-enabled client software, such as a Web browser, can automatically check that a server's certificate and public ID are valid and have been issued by a certificate authority (CA) — such as Thawte — listed in the client software's list of trusted CAs. SSL server authentication is vital for secure e-commerce transactions in which users, for example, are sending credit card numbers over the Web and first want to verify the receiving server's identity.

An encrypted SSL connection requires all information sent between a client and a server to be encrypted by the sending software and decrypted by the receiving software, protecting private information from interception over the Internet. In addition, all data sent over an encrypted SSL connection is protected with a mechanism for detecting tampering — that is, for automatically determining whether the data has been altered in transit. This means that users can confidently send private data, such as credit card numbers, to a Web site, trusting that SSL keeps it private and confidential.

128 bit SSL

SSL enable visitors to verify your site's authenticity and to communicate with it securely via state-of-the-art SSL encryption, which protects confidential information from interception and hacking. Our Extended SSL 256-bit, which refers to the length of the "session key" generated by every encrypted transaction. The longer the key, the more difficult it is to break the encryption code. Microsoft , Netscape, AOL, Mozilla Firefox and others offer browsers that enable different levels of encryption depending on the type of Server ID with which the browser is communicating.

What does this mean to me? This means your data is secure from prying eyes. You can also verify your security level in your browsers Help/About section in the drop-down menu's

Microsoft Money and Exporting your Information for Offline Use

It no longer works "automatically" with our Online Banking product due to the higher security method currently in place. You can still export your account history money file and import it into your Microsoft Money program regardless of what version you have.
Inside Online Banking select the account you want to export the history from. From the menu on the left of your browser window choose "Export Account Information" choose "Money using Active Statements (OFX)" which you can then download and save to your computer to be imported into Money. With Money 2007 installed it will prompt you to start Money once you click the Export Button inside Online Banking making your export easier.