Fraud Protection & Resolution
Protecting your private information is our priority at TCU, and we want to help you if fraud occurs. I.D. Theft Assistance We provide all of our checking account holders with a FREE, comprehensive, Identity Theft Assistance service that provides support during the fraud resolution process including: Support service provided by a highly trained identity theft caseworker to guide you through the process of restoring your identity and credit records. Personalized Fraud Resolution Kit that includes valuable educational information about fraud protection and resolution, government agency contact information, personalized letters to credit bureaus and instructions about filing police reports and fraud alerts.
Home Depot payment card breach
Travis Credit Union is closely monitoring the recent payment card data breach that affected The Home Depot stores nationwide. If you have used your TCU credit or debit card at any Home Depot store since April 2014, we encourage you to check your accounts for any unauthorized transactions or activity.
If you suspect any unauthorized activity on your Travis Credit Union accounts, please visit your nearest TCU branch or call our Member Service Center at (707) 449-4000 or (800) 877-8328.
To learn more about this issue, please visit the Home Depot payment card FAQ (pdf) on Home Depot’s website. The Home Depot is also offering free identity protection services for customers who may be affected. Please call the company at (800) 466-3337.
We will alert you if any action needs to be taken regarding your Travis Credit Union account(s).
TCU not impacted by Heartbleed
We are aware of recent media reports of the impact of the OpenSSL vulnerability known as Heartbleed. Travis Credit Union's information technology systems do not use the OpenSSL. Our website, Online Banking and Mobile Banking systems are not impacted by this vulnerability.
Members may proactively monitor their accounts online to identify suspicious transactions. You can set up account alerts by logging into Online Banking.
If you have any questions regarding this issue or your account, please call (800) 877-8328.
Online Security FAQs
Travis Credit Union's number one concern is the security of our members and the information. That is why we have taken steps to insure your information is kept private and secure.
When you are in a secure area, at the bottom of your browser you will find a lock icon.
What is Travis Credit Union doing to protect me and my information?
Travis Credit Union has always kept their members information private from day one. Even before the Internet our normal day to day practice is to protect our members and their information at all cost.
Our proactive nature to security concerns have kept us on the forefront of security in the credit union industry. We strive to set the security standard that our credit union industry is held to by constantly auditing ourselves and our systems to make sure they provide the same trustworthy service our members have come to rely on.