We strive to make it easy for you to communicate with us
The popularity of social media has grown significantly over the past few years. Today it has become an important communications tool not just for people who want to stay in touch with family and friends, but for businesses seeking a more interactive, personal experience with their members and customers.
As more people rely on facebook, twitter and other social media channels for information, we're improving the ways we communicate with you, too. In 2012, we're planning enhancements to our Web site, our internal systems and Online Banking. We're also elevating our social media presence, as well as updating the look of our printed materials, including Updates and Smart Money Matters.
All of these changes are intended to make it easier for you to do business with us this year and for many years to come.
We're working on user-friendly improvements to www.traviscu.org. When these changes are launched this year, you'll notice a cleaner look that makes it easier for you to find what you're looking for. For Online Banking users, we've improved the program that allows you to transfer money to your TCU accounts from another financial institution. And we're requiring members to switch to a more secure password to protect their account and personal information.
Internally, we're making long-term investments in new information systems and technology that will allow our staff to better serve your personal and business financial needs. These changes will improve the monitoring of transactions and new accounts, allow the use of check images for deposits and improve management controls of our ATM network, among other things.
While technological improvements are important, we're equally dedicated to serving you in person at our branches and offices. We invite you to stop by your nearest branch to chat with our employees about any financial matters that may concern you. Every TCU employee is trained in providing general knowledge about the credit union and its people helping people philosophy. They'll be glad for the opportunity to communicate them with you.
In this issue
In this issue, we're asking you to add or update your e-mail address so you can receive timely e-mail on the latest announcements, news, special
Patsy Van Ouwerkerk,
President and CEO
Chair, Board of Directors
offers and alerts that may affect you and your TCU accounts. Plus, you'll be entered into a drawing to win an Apple iPad!
Our commitment to social responsibility remains an important cornerstone for the credit union. This spring, we're proud to once again sponsor free tax preparation sessions for low-income individuals and families in our service areas. For college-bound students who are TCU members, we're now accepting applications for the 2012 Mary Keith Duff Memorial Scholarship. Both are examples of the many community-oriented activities and events TCU and our dedicated employees are involved in year after year. You can read more about some of last quarter's community events on the "In Our Community" page of the newsletter.
We also encourage you to read about ways you can improve your personal finances. And we take a nostalgic look back during our 60th anniversary festivities, which included a cake-cutting ceremony last October at our namesake Travis Air Force Base.
Welcome new members
On behalf of the staff and management at Travis Credit Union, Curt and I would like to thank you for your continued loyalty and trust. We welcome all of our new members who joined us over the past year, especially those who switched financial institutions during last November's anti-bank movement, which began
as a social media effort.
The value and benefits of credit union membership gained national attention in 2011. We're committed to showing you why the best place to bank is with Travis Credit Union.
Have a great year!